Frequently Asked Questions
What areas do you serve?
Santa Glenn is based in Glendale and serves the greater Los Angeles area, including Burbank, Eagle Rock, and nearby communities. Travel options are available for events further out — just ask.
How far in advance should I book?
Popular dates in December fill up quickly, so we recommend booking as early as possible — ideally several weeks to a few months ahead for the busiest weekends.
What's included in a typical visit?
Every visit includes a warm, personal greeting, photos, and storytelling. Santa Glenn can also lead songs, perform magic tricks, and run interactive games and crafts depending on the package.
Do you bring your own costume and props?
Yes. His suits are custom-made from classic 1940s–1960s designs, with several looks to choose from: the traditional full red coat, an upscale vested look, or a casual Hawaiian Santa. He can also bring backdrops, a Santa chair, and small props like books and jingle bells.
Can Santa Glenn accommodate guests with special needs?
Yes. Santa Glenn offers special visits for guests who are neurodivergent, nonverbal, or have other special needs. He holds a California teaching credential and has worked with young people with diverse needs for 40 years. Please reach out well in advance so the visit can be tailored to your guests' needs.
What's your cancellation policy?
Cancel 45 or more days before your event for a full refund. After that, the fee is 50% of the booking from 30 to 44 days out, 75% from 5 to 29 days, and the full amount with less than 5 days' notice. See the Terms & Conditions page for full details.
What is the music that plays when I click the Christmas tree?
A loop of genuine antique recordings, each over a century old and now in the public domain. Click the Christmas tree in the bottom-right corner of any page to listen. Here's the story behind each one:
"Silent Night" on a Polyphon music box (late 1800s)
"Silent Night" was first sung on Christmas Eve 1818 at St. Nicholas Church in Oberndorf, Austria, with words by the young priest Joseph Mohr and music by the schoolteacher Franz Xaver Gruber. This version is played by a Polyphon, a German disc music box: the kind of machine that filled homes with music before the phonograph caught on.
"Star of the East," Gladys Rice and the Stellar Quartette (1920)
A Christmas song from 1890 by Amanda Kennedy that was a holiday favorite for decades. This recording by soprano Gladys Rice and the Stellar Quartette was made for Columbia Records and preserved by the Library of Congress.
"Stille Nacht," Ernestine Schumann-Heink (1925)
"Silent Night" in its original German, sung by the celebrated opera contralto Ernestine Schumann-Heink. She made the carol her signature, and for years Americans tuned in to hear her sing it on the radio every Christmas Eve.
"Auld Lang Syne," Frank C. Stanley (1910)
Robert Burns's 1788 poem set to a traditional Scottish tune, sung to see out the old year. Bass-baritone Frank C. Stanley, one of the busiest recording artists of his day, recorded it on an Indestructible Record, a sturdy early celluloid cylinder, in 1910.